Media Contact:
Laura McKay, 630.797.8213
CHICAGO, August 20, 2025 -- North American Van Lines, a leading national household, corporate relocation and long-distance full-service moving company, is proud to receive the highest average satisfaction score amongst U.S. national full-service moving providers for the 7th year in a row per the 31st Annual Trippel Nationwide Relocating Employee Survey©* reflecting 2025 survey results.
The survey, conducted by Trippel Survey & Research, LLC, accumulated feedback from relocating employees on their satisfaction with services related to their relocation, one of which included evaluating the service provider for their household goods move. Since 2019, North American Van Lines has been rated highest in at least one of two satisfaction metrics measured annually, reflecting the network's unwavering commitment to delivering exceptional moving services to all customers.
"Achieving a number one satisfaction rating for seven consecutive years from our customers is a testament to our network’s dedication to excellence and exceeding customers’ expectations," says Kevin Murphy, Vice President and General Manager of North American Van Lines. "This recognition validates our continued focus on innovation, customer service, and operational excellence. Our professional household movers understand that every move, like every customer, is unique, and we are honored that our customers trust us with one of the most important transitions of their employees' lives year after year."
This milestone achievement underscores North American Van Lines' position as an industry leader in customer satisfaction and service quality. The company's consistent top ranking demonstrates its ability to adapt to changing customer needs while maintaining the highest standards of service delivery across its extensive network.
North American Van Lines has built its reputation on providing personalized moving solutions that address the unique challenges of each relocation. From local moves to international relocations, the company's comprehensive approach ensures customers receive tailored services that exceed expectations at every step of the relocation journey.
The network's success stems from its commitment to continuous improvement and investment in both technology and training. North American Van Lines leverages advanced logistics systems and maintains rigorous quality standards across its operations, ensuring consistent service excellence regardless of move complexity or destination.
North American Van Lines operates a network of over 500 affiliated agents worldwide, serving more than 100 countries. With over 90 years of moving expertise, all agents are dedicated to providing a customized moving experience that surpasses expectations and redefines customer satisfaction in the relocation industry.
Throughout nearly a century of operation, North American has consistently evolved its services while maintaining its core values of integrity, reliability, and professionalism. The company continues to set industry standards for service quality and customer care, establishing new benchmarks for excellence in the moving and relocation sector, and remains focused on enhancing its service offerings and expanding its capabilities to meet the evolving needs of customers across North America and beyond.
North American and its agents take pride in supporting communities where they live and work by leveraging their moving capabilities and expertise to proudly support several charitable organizations. A Move For Hunger partner since 2011, North American agents have donated over 1 million meals to those in need in part through its annual Great North American Food Drive, running now through October 3. As the Official Moving Partner of The Gary Sinise Foundation since 2014, North American agents have moved over 80 severely wounded veterans and first responders into specially designed smart homes throughout the U.S., provided by The Gary Sinise Foundation R.I.S.E. program.
*Report provided by Trippel Survey & Research LLC©